Terms of Service
Last updated: April 2026
OVERVIEW
This website is operated by Vilee LLC, doing business as PaintByNumber. Throughout the site, the terms “we”, “us” and “our” refer to Vilee LLC. Vilee LLC offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. You also represent that you have read and agreed to our Return & Refund Policy and Shipping Policy.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
SECTION 3 – PRODUCTS AND SERVICES
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return & Refund Policy.
We have made every effort to display as accurately as possible the colors and images of our products. We cannot guarantee that your computer monitor display of any color will be accurate. Colors in finished paint-by-numbers artwork may vary slightly from preview images due to the nature of acrylic paints and hand-painting.
We reserve the right to limit the sales of our products to any person, geographic region or jurisdiction, and to discontinue any product at any time. All descriptions of products or product pricing are subject to change at any time without notice.
SECTION 4 – PRICING AND PAYMENT
Prices for our products are listed in USD and are subject to change without notice. We accept payment via Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay. All payments are processed securely through our PCI-compliant payment processors.
SECTION 5 – SHIPPING
We offer free standard shipping worldwide on all orders. For complete shipping details, delivery timeframes, and policies, please refer to our Shipping Policy.
SECTION 6 – RETURNS AND REFUNDS
We offer a 30-day money-back guarantee on standard products. For complete return and refund details, please refer to our Return & Refund Policy.
SECTION 7 – ACCURACY OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site.
SECTION 8 – INTELLECTUAL PROPERTY
All content on this website, including text, graphics, logos, images, and software, is the property of Vilee LLC or its content suppliers and is protected by international copyright laws. Our paint-by-numbers designs are either original creations, licensed works, or based on public domain artwork.
Custom products created from customer-submitted photos remain the intellectual property of the customer. By submitting photos, you confirm you have the right to use those images.
SECTION 9 – USER SUBMISSIONS
If you send us creative ideas, suggestions, proposals, or other materials, you agree that we may use them without restriction or compensation. You agree that your submissions will not violate any rights of any third party.
SECTION 10 – PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.
SECTION 11 – THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for the content or accuracy of third-party websites.
SECTION 12 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee that your use of our service will be uninterrupted, timely, secure or error-free. The service and all products are provided “as is” and “as available” without any warranties of any kind.
In no case shall Vilee LLC, our directors, officers, employees, affiliates, agents, contractors, or suppliers be liable for any indirect, incidental, punitive, special, or consequential damages of any kind, including without limitation lost profits, lost revenue, or lost savings. Our total liability shall not exceed the amount you paid for the product or service giving rise to the claim.
SECTION 13 – INDEMNIFICATION
You agree to indemnify, defend and hold harmless Vilee LLC and our affiliates, partners, officers, directors, agents, and employees from any claim or demand arising out of your breach of these Terms of Service or your violation of any law or the rights of a third party.
SECTION 14 – GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of Delaware, United States.
SECTION 15 – CHANGES TO TERMS OF SERVICE
We reserve the right to update, change or replace any part of these Terms of Service by posting updates to our website. It is your responsibility to check this page periodically for changes. Your continued use of the website following the posting of any changes constitutes acceptance of those changes.
SECTION 16 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to:
Vilee LLC
364 E. Main Street, Suite 336
Middletown, DE 19709, United States
Email: support@paintingbynumber.store