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For order inquiries, please include your order number in the message. For custom painting requests, describe your idea and attach a reference photo if possible.
Common Questions
Where is my order?
Check your email for a tracking number, or visit our Shipment Tracking page. Orders typically take 12-20 business days for delivery.
I received a damaged item
Please email us at support@paintingbynumber.store with photos of the damage within 7 days of delivery. We will send a replacement at no charge.
I want to return my order
We offer a 30-day return policy. See our Return & Refund Policy for details, or email us with your order number.
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Visit our comprehensive FAQ page for answers to 25+ common questions about our kits, shipping, custom orders, and more.
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